At Attari Essence we take pride in the quality and authenticity of our fragrances. To maintain the integrity of our products and ensure customer satisfaction, we have established the following return policy:
Final Sale Policy
All perfume purchases are considered final sale. Due to the delicate nature of fragrances and quality assurance considerations, we do not accept returns or provide refunds for opened or used products.
Manufacturer Defects
We will process refunds or replacements only for items that exhibit clear manufacturer defects (if reported within 24 hours of receipt)
Defect Claim Process
Notify our customer service team within 24 hours of receiving the product
Provide clear photographs of the defect
Include your order number and detailed description of the issue
Wait for our quality assurance team to review your claim (typically 2-3 business days)
Approved Claims
Once approved, we will provide either:
A replacement product of the same type
A full refund to the original payment method
Processing time for refunds: 5-7 business days
Additional Terms
We reserve the right to deny claims that do not meet our manufacturer defect criteria. Shipping costs for returns of defective items will be covered by the customer until the items has been reviewed, if the item has a manufacturing defect, the shipping costs will be refunded. Items damaged due to customer mishandling are not eligible for refunds or replacements. We do not accept returns based on fragrance preference or allergic reactions
For questions about our return policy or to report a manufacturer defect, please contact our customer service team at info@attariessence.com